Emergency Communication Systems

Disabled Refuge Call, Accessible Toilet Alarms and Evacuation Alert Systems

DACT installs three distinct emergency communication systems, each governed by its own British Standard and serving a different purpose. The right system (or combination of systems) depends on your building type, occupancy, and compliance obligations.

Across our portfolio we cover all three:

  • Disabled Refuge Call (BS 5839-9). Two-way voice communication between stairwell refuge points and a central master station, enabling people with mobility impairments to communicate with assistance during an emergency evacuation.
  • Accessible Toilet Alarms. Pull-cord alarm systems in accessible toilets and changing facilities, with visible overhead indicators, reset units and integration to building management or reception systems.
  • Evacuation Alert Systems (BS 8629). Floor-by-floor alert systems for residential buildings over 18 metres, designed to support fire and rescue service operations under the Building Safety Act 2022.

If you’re not sure which system applies to your building, we’ll walk through your floor plans, current fire strategy and applicable regulations during the site survey, and recommend only what your building actually requires.

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Compliance Framework by System Type

Each emergency communication system has its own compliance framework. Building inspectors, fire risk assessors and insurers check that the correct standard has been applied to the correct system, so getting this right at the design stage matters.

Disabled Refuge Call — BS 5839-9, BS 8300-2 and the Equality Act 2010.

Accessible Toilet Alarms — Building Regulations Approved Document M, BS 8300-2 and the Equality Act 2010.

Evacuation Alert Systems — BS 8629, the Building Safety Act 2022 and Building Regulations Approved Document B.

We apply the correct framework on each site and provide the relevant certification at handover. For mixed-use buildings, we coordinate the documentation into a single pack for your Responsible Person.

Installation Services

We install all three system types to the same structured process, from design through to certificated handover:

  • Design. Site survey, coverage planning and cable routing, with control panel and outstation locations mapped against the building’s fire strategy.
  • Installation. Device and panel installation with minimal disruption, including integration with fire alarm, BMS, security and access control where required.
  • Commissioning and handover. Full system testing, staff training, and the compliance certification and documentation pack for your Responsible Person.
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Applications

Each emergency communication system has its own typical locations and features.

Disabled Refuge Call

  • Stairwell refuges adjacent to fire-protected escape routes
  • Two-way voice communication between refuge points and master station
  • Visual and audible status indicators
  • Optional integration with the fire alarm panel

Accessible Toilet Alarms

  • Accessible toilets, changing facilities and accessible shower rooms
  • Pull-cord units with over-door illuminated indicators
  • In-room reset units to acknowledge response
  • Optional integration with reception or building management

Evacuation Alert Systems

  • Residential blocks above 18 metres or seven storeys
  • Floor-by-floor selective alert capability for fire services
  • Control panel near the fire service access point
  • Designed for phased evacuation under BS 8629
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Commercial intruder alarm monitoring options including ARC monitoring and police response installed by DACT

Industry Solutions

We install emergency communication systems across the building types where they’re most often required:

  • Residential high-rise and blocks of flats
  • Healthcare buildings and care homes
  • Commercial offices and mixed-use developments
  • Education and university buildings
  • Shopping centres and retail
  • Transport hubs and public buildings
  • Leisure and sports venues

If your building has refuge areas, accessible facilities or falls under the Building Safety Act, we can advise which system (or combination) applies. EVCS is also covered in more detail on our Emergency Voice Communication Systems page.

Contact Us

Need help with your security systems? We’re here to assist! Whether you have questions about system design, require expert installation, or need reliable repairs and maintenance, our team has the knowledge to help. Fill out the form or give us a call for friendly advice and support.

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